We offer a 100% money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund, shipping back will be at your own expense. Once we have received the product, we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels. Please note: If your package is on the way, you will need to wait for it to arrive, then return it before receiving a refund.